Conditions of Use
Conditions of Use
Put here your Conditions of Use information.
4. Dispatch and passage of the risk
6. Terms of payment
7. Retention of title
8. Notices of defect, guarantee and compensation
9. Fair trading cancelling / non-acceptance
10. Place of delivery and area of jurisdiction
11. Final clauses
Conditions of Use
Stilus BSA, Inhaberin Nora Greulich, Doberaner Str. 148, D-18057 Rostock
Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.
Shopping with caran-dache.eu:
You can order products displayed on this website (1) by phoning us (2) by faxing or posting to us a completed copy of the caran-dache order form (3) online.
If you have placed your order on-line, we will quickly send you an e-mail to confirm that wie have received your order. The e-mail confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic conformation does not necessarily mean that we will be able to meet your order. We do stringent checks against credit card fraud.
For security reasons we log your IP adderess. Any orders found to be fraudulent will be passed on to the relevant authorities and your ISP.
Our prices are shown on our website.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in Stock and which can be dispached to you quickly. If you are unable to supply particular item which you have ordered or if the corrected price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. Is this happens, you may cancel your order. No money will have been charged to your card at this time.
There is an extra charge for delivery. The price is automatically updated on the “check out”. Page when you select your preferred choice you delivery. Some delivery options are limited to certain countries and weights.
You can pay by paypal, bank transfer or cash on delivery.
You may also pay by cheque or postal order if you whish. The easiest way to do this is to add your products to the card and then go to the checkout page. When you are at the checkout page, simply print it out and send it with your cheque/postal order.
The prices displayed on our web-site are in Euros by default.
We only debit money from your account when we are ready to send your order.
We deliver all over the word on all products.
We aim to deliver all accessories and components to destinations in the EU within 3 working days. At busy times or pre-modified consoles can also take up to 3 days to be delivered even if you choose at next day delivery.
If the goods are not delivered within a reasonable time, please contact us by telephone or e-mail. We will try and ensure that you receive your order, as quickly as possible.
We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. The frist thing to do is contact us either by telephone or e-mail. On many occasions at item may not be faulty an there is a problem with the setup. If a return is the only option we will give you a returns-number to quote on the return.
Under the European Union Distance Sailing Directive you are entitled to a 14 day cooling of period. This means you can return your order in this original condition to use. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery.
If you return the product in its original condition, we will refund you any money which you have paid use for that product. All you pay for is the return of the goods.
We will not be responsible for any losses resulting from your use or the inability to use our web-site or resulting from an unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for you loss of profits, wasted expenditure, corruption or destruction of data or any order loss which does not directly result from something we have done wrong.
We make not promise that our website will be uninterrupted or entirely error free. Because of the nature of the internet, the shopping online-service in provided on an “as is” and “as available” base. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.
COPY RIGHT/Trade marks/Data Protection:
Our right in the design an information on our website are owned we use. They are protected by copyright, trademarks and other intellectual property rights.
You may view copy and print portions of our websites for the sole purpose of placing an order with us. The materials on our website may not be used for any order purpose.
These terms are governed by the laws of